Privacy Policy
Last Updated: February 2026
1. Introduction
Palace World Win (palaceworldwin.com) respects your privacy. This policy explains how we collect, use, and protect information when you visit our website. We do not sell your personal data to third parties.
2. Information We Collect
We may collect information you provide voluntarily when you contact us by email or through any contact form on the site. This may include your name, email address, and the content of your message. We also collect information automatically when you visit our website, such as your IP address, browser type and version, operating system, referring URL, pages viewed, and the date and time of your visit. We use cookies and similar technologies as described in our Cookie Policy. We do not require you to register or create an account to browse our site, and we do not collect payment or financial information.
3. How We Use Information
We use the information we collect to operate, maintain, and improve the website; to respond to your inquiries and provide customer support; to send you information you have requested where applicable; to comply with legal obligations and enforce our terms; and to analyse how visitors use our site so we can improve content and user experience. We may use aggregated, non-personally identifiable data for statistical purposes. We do not sell your personal data to third parties. We do not use your information for automated decision-making or profiling that produces legal or similarly significant effects.
4. Legal Basis for Processing (UK GDPR)
Where UK data protection law applies, we process your personal data on the following bases: where necessary for the performance of our contract with you or to take steps at your request before entering into a contract; where necessary for our legitimate interests (such as operating the website, improving our services, and communicating with you), provided those interests are not overridden by your rights; where necessary for compliance with a legal obligation; and where you have given consent, which you may withdraw at any time. You have the right to object to processing based on legitimate interests and to withdraw consent where consent was the basis for processing.
5. Third-Party Links and Services
Our site contains links to third-party casino operators and other external websites. Those sites have their own privacy policies and practices. We are not responsible for the content or privacy practices of external sites. We encourage you to read their policies before providing any personal data. When you click through to a third-party site, any information you provide is subject to that site's policy. We do not control the data collection or use practices of third parties.
6. Data Security and Retention
We take reasonable technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, limited access to personal data, and appropriate staff training. No method of transmission over the internet or electronic storage is completely secure; we cannot guarantee absolute security. We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations (including regulatory and tax requirements), or to resolve disputes and enforce our agreements. When data is no longer needed, we delete or anonymise it in accordance with our retention procedures.
7. Your Rights Under UK GDPR
If you are in the UK or otherwise subject to UK GDPR, you may have the right to request access to your personal data; to request correction of inaccurate or incomplete data; to request erasure of your data in certain circumstances; to object to processing or request restriction of processing; to data portability where applicable; and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK. To exercise any of these rights or for any privacy-related questions, contact us at info@palaceworldwin.com. We will respond within one month of receiving a valid request, subject to any permitted extension where requests are complex or numerous.
8. International Transfers
Your data may be processed in the United Kingdom or in countries that have been deemed to provide an adequate level of data protection. If we transfer data to countries outside the UK that are not subject to an adequacy decision, we will ensure appropriate safeguards are in place, such as standard contractual clauses approved by the relevant authorities, so that your data remains protected in line with UK data protection standards.
9. Children
This website is not intended for individuals under the age of 18. We do not knowingly collect personal data from anyone under 18. If you believe we have inadvertently collected such data, please contact us and we will take steps to delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Your continued use of the site after changes constitutes acceptance of the updated policy. For material changes we may provide additional notice where appropriate.